DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
Orders will usually ship within 2-4 business days, unless Express Delivery is purchased then we ship out in 1-2 business days. We ship our products from our USA Warehouse (with availability).
USA Domestic Customers can expect delivery in 7 - 21 days! Under very rare circumstances it will take up to 21 days.
International Customers can expect delivery in 12 - 40 days. Under very rare circumstances it will take up to 40 days due to customs holds and clearance.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the following page Track My Order.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available. Alternatively, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!
Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement . Please see our refund and return / refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.