Our policy lasts 90 days. If 90 days have passed since your purchase, unfortunately we can not offer you a refund or exchange under the 90 Day Warranty Program.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.
In order to receive your refund please follow the steps below:
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet please double check your bank account. Then contact your credit card company, it may take some time before your refund is posted by your bank. Next contact your bank, there is often some processing time before a refund is posted.
If you have not yet received your refund, please contact us at firstname.lastname@example.org.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at email@example.com.
The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable. If you receive a full refund, the cost of return shipping will be deducted from your refund.
If you are returning an item over $50, you should consider using a traceable shipping service or purchase shipping insurance as we do not guarantee that we will receive your returned item.
We can only accept cancellations within 12 hours of the original ordering time.Once the order has been dispatched, we can't recall it or cancel it.
Any order cancellations made on sunriseviral.com will be subject to a cancellation fee of 25% of total cost of products cancelled regardless of the time elapsed from time of order purchased. This percentage fee is due to cover our cancellation costs with our bank and payment gateways.