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Return and Refund Policy

ORDER CANCELLATIONS

We can only accept cancellations within 12 hours of the original ordering time.Once the order has been dispatched and left our facility, we can't recall it or cancel it.

Any order cancellations made on sunriseviral.com will be subject to a cancellation fee of 25% of total cost of products cancelled regardless of the time elapsed from time of order purchased. This percentage fee is a restocking fee and to cover our cancellation costs.

CHANGES TO ORDERS

We can only accept changes within 6 hours of the original ordering time.Once the order has been dispatched and left our facility, we can't recall it or cancel it.

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange under the 30 Day Warranty Program.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.

In order to receive your refund please follow the steps below:

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Please email us at support@sunriseviral.com with your reason for return. Be sure to include pictures or video of the product that supports your claim. Upon approval you will receive the return address of the closest warehouse where you can mail the product you will be returning.
  3. To assure your refund please use a traceable mail service, we will not be responsible for lost, non-deliverable, or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.)
  4. Upon the receipt of your package your products will be examined or inspected and a full refund will be issued to your original method of payment if approved. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery and is not covered by our 30 Day Warranty Program.
  • Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    REFUNDS (IF APPLICABLE)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10-15 business days.

    LATE OR MISSING REFUNDS (IF APPLICABLE)

    If you haven’t received a refund yet please double check your bank account. Then contact your credit card company, it may take some time before your refund is posted by your bank. Next contact your bank, there is often some processing time before a refund is posted.

    If you have not yet received your refund, please contact us at support@sunriseviral.com.

    EXCHANGES (IF APPLICABLE)

    We only replace items if they are defective. If you need to exchange it for the same item, send us an email at support@sunriseviral.com.

    RETURNED SHIPPING

    The customer will be responsible for paying shipping costs for returning a package. Shipping costs are non-refundable.

    If you are returning an item over $50, you should consider using a traceable shipping service or purchase shipping insurance as we do not guarantee that we will receive your returned item.

     

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